Privacy Policy

This Privacy Policy describes how LocketLore ("LocketLore", "we", "us") collects, uses and shares your personal information when you visit or buy from locketlore.com.

Information we collect

  • Order information: name, billing and shipping address, email, phone number and payment information (payments are processed by Shopify Payments and our payment partners; we do not store your full card number).
  • Device and usage information: IP address, browser, pages viewed and how you interact with the site, collected with cookies and similar technologies.
  • Communications: messages you send us.

How we use it

  • To process and ship your order, and to send order and shipping updates.
  • To answer your questions and handle returns.
  • To send marketing emails if you opted in. You can unsubscribe at any time.
  • To improve our store and measure our advertising (for example with Meta and Google), where permitted by law and your cookie choices.
  • To prevent fraud and meet legal obligations.

Sharing

We share information only with service providers that help us run the store: Shopify (store platform and payments), our fulfillment partner and carriers (to ship your order), and advertising and analytics partners such as Meta and Google. We do not sell your personal information for money.

Your rights

Depending on where you live (for example California, the UK, Canada or Australia), you may have the right to access, correct, delete or receive a copy of your personal information, and to opt out of targeted advertising. To make a request, email info@locketlore.com.

Retention

We keep order information for as long as needed for our records and legal obligations (such as tax), and other information only as long as needed for the purposes above.

Children

Our store is not directed at children under 16, and we do not knowingly collect their information.

Changes

We may update this policy. The latest version is always on this page.

Contact

LocketLore, Octavio Pazlaan 25, 2553 DM The Hague, the Netherlands. Email: info@locketlore.com.